Conversational Messaging

Your SMS Inbox, Reimagined

All inbound messages routed to a unified inbox. Assign conversations to agents, set auto-replies, and build keyword-triggered workflows.

Unified Inbox

All inbound and outbound messages in one place. Threaded conversations show full message history with each contact.

Agent Assignment

Route conversations to specific team members manually or automatically based on keywords, tags, or round-robin.

Auto-Reply Rules

Set automatic responses for business hours, keywords, or specific triggers. Never leave a customer waiting.

Webhook Integration

Forward inbound messages to your application via webhooks for custom processing and automated workflows.

Real-Time Messaging

Conversations That Convert

Build real customer relationships through interactive SMS dialogues. Customers reply directly and your team responds in real time u2014 no apps to download, no friction.

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Features

Built for Two-Way Communication

Shared Team Inbox

Multiple agents can manage conversations simultaneously with assignment, notes, and status tracking.

Auto-Reply Rules

Configure automatic responses based on time of day, keywords, or contact tags.

Keyword Routing

Route incoming messages to specific workflows based on keywords like HELP, ORDER, or HOURS.

Conversation Threading

View complete message history with each contact in a clean, chronological thread.

Webhook Notifications

Get real-time notifications when messages arrive. Push to Slack, email, or your custom endpoint.

Message History & Search

Search across all conversations by contact, keyword, date, or agent. Export for compliance or analysis.

Use Cases

How Businesses Use Two-Way SMS

Customer Support

Resolve issues quickly via text. Customers prefer SMS over waiting on hold or writing emails.

Appointment Confirmations

Send reminders and let customers confirm, reschedule, or cancel by simply replying YES or NO.

Order Status Inquiries

Let customers text a keyword to get instant updates on their order status or tracking information.

Feedback Collection

Ask customers for ratings and feedback after a purchase or service interaction.

Lead Qualification

Engage inbound leads with automated SMS conversations that qualify and route to sales.

Smart Routing

Every Reply, Instantly Routed

Incoming messages are automatically matched to active conversations and routed to the right team. Set up auto-responses for common queries and escalate complex requests.

See How It Works

Frequently Asked Questions

How do customers reply to my messages?

When you send messages from a dedicated number (long code, short code, or toll-free number), recipients can simply reply to that number as they would to any text message. Their replies are routed to your shared inbox in the dashboard, or delivered to your application via webhook if you’re using the API. Replies appear in a threaded conversation view so you can see the full message history with each contact.

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